FAQ .

Please contact c100@cosentino.com if you require more specific information regarding the convention
What are the conference dates?

The arrival date is Wednesday, January 8th and departures on Sunday, January 12th, 2020

When is the last day to register for the conference?

Registration will close on December 2, 2019.

I am a sponsor, do I need to register for the conference?

Yes, registration and hotel are not included in the sponsorship package. All sponsors must register through this website to ensure hotel accommodations and travel arrangements.

How do I make my travel arrangements?

You can register for the conference through the registration website. This includes hotel accommodations and travel arrangements. We highly encourage you to arrange flights through this method. If you book your own travel arrangements, please make sure to send this information to c100@planetonetravel.com in order for us to arrange your complimentary ground transportation between the airport and the hotel.

Travel Arrangement Questions?
Please, contact Planet One by email at c100@planetonetravel.com
What time do the sessions end each day?
The conference end time varies daily, depending on the number of sessions. Please, refer to the schedule for this information.
What is the conference dress code?

Dress code for the conference sessions is Business Casual. Slacks or khakis with a polo or button-down shirt for men. Skirts or slacks, a polo or blouse for women.

Please note – You will receive a conference polo shirt upon arrival, we ask you to wear this shirt on Thursday, January 9th for our group photo.

What are the evening events during the conference?

There are three evening events scheduled: a Welcome Reception & Dinner, a Fun Night Dinner and a Gala & Awards Night Dinner. We also will have a Karaoke bar activity and an evening at KOI Club, with dancing.

What is the Welcome Night’s dress code?

The dress code is resort attire. Dresses, skirts, and summer trousers for ladies. Summer trousers and collared shirts for gentlemen. Beach sandals, tank tops, and shorts are not encouraged.

What is the Fun Night’s Dress Code?

The dress code is casual. Please bring appropriate foot attire as this event will be held on the beach.

What is the Gala Night’s dress code?

The dress code is cocktail. Dress shirts, slacks, and sports jacket optional for gentlemen. Cocktail/summer dresses or dressy separate for ladies. Beach sandals, tank tops, and shorts are not encouraged.

When is the Awards Ceremony?

The Awards Ceremony is on Saturday, January 11, 2020.

I would like to stay at a different hotel. Can I buy a day pass?

Unfortunately, not.  Because of the All-Inclusive Hotel and Convention experience this is not permitted.

What is the difference between Grand Class, Zen Garden, and Ambassador suites?

The Grand Class suites are beachfront and is an adults-only experience. For a family friendly experience take comfort in the Ambassador suites, which overlook the beach. The Zen Grand suites are also a family friendly experience, jungle vibes with views of the sparkling pool and koi pond.

Where are the Zen rooms located?

The Zen rooms are located near the Convention Center in the jungle. They are a 5-minute van ride from the beach. The hotel provides shuttle service between the rooms and the beach area. Please click here for the hotel map.

Where are the Ambassador rooms located?

The Ambassador rooms are located near the beach. The rooms’ views include the gardens, pool, and the Ocean from a distance. Please click here for the hotel map.

Where are the Grand Class rooms located?

The Grand Class room are located next to the Ambassador rooms. The rooms’ view includes the pool and the Ocean. Please click here for the hotel map.

Is there room service?

Room service is available 24 hours a day, included in the room rate.

What services does the Spa offer?

The Spa offers skin therapies, soothing massages, and holistic rituals.

Most recommended restaurants?

Please visit our dinning section for complete restaurant information.

What are the Gym hours?

The gym is accessible 24 hours a day.

Are there water activities?

The Grand Velas Hotel has a marina center offering all kind of activities from snorkeling to kayaking, and everything in between.